Keep Track of Appeals

RTOSafe tells you when an appeal needs attention, so deadlines don’t rely on someone remembering to check.

Standard 2.8 requires reasonable timeframes for actioning appeals, and appeal outcomes to be used to inform continuous improvement. ASQA’s practice guide identifies not identifying trends from appeals, or failing to act on them, as a risk.

See What’s Due

The Appeals list shows each open appeal’s reviewer and what’s due next.

The Appeals list on the Open tab, with arrows pointing to the Next Due column and to an appeal with no reviewer assigned

Where Appeals Come to You

My work: reviewers see the appeals assigned to them.
Alerts: flag outcomes and final decisions that are due soon or overdue, review requests and appeals with no reviewer.
Weekly digest: summarises new and overdue appeals.
Calendar: shows outcome and final decision due dates.
CEO report: gives executives an appeals summary without opening individual records.

Common Issues

Why isn't an appeal showing in anyone's My work?

It probably has no reviewer yet. Assign one and it appears in their My work.