Set Up MFA on Your Account

If your organisation requires multi-factor authentication (MFA), you’ll be prompted to set it up when you next log in. This guide walks you through the process.

Before You Start

You’ll need a smartphone with an authenticator app installed. Any of these free apps will work:

Google Authenticator — iPhone | Android
Microsoft Authenticator — iPhone | Android

If you already use an authenticator app for other services (like online banking), you can use the same app for RTOSafe.

Setting Up MFA

Log in as usual

Enter your email and password. You’ll be redirected to the MFA setup screen.

Open your authenticator app

Tap the + button (or Add account) in your authenticator app to add a new account.

Scan the QR code

Point your phone’s camera at the QR code shown on screen. Your authenticator app will automatically add RTOSafe.

Can’t scan the code? Select Show under the QR code to reveal the secret key, then choose “Enter manually” in your authenticator app.

Enter the 6-digit code

Your authenticator app will now show a 6-digit code that changes every 30 seconds. Enter this code and select Verify and Enable MFA.

What Happens Next

MFA is now active on your account
Each time you log in, you’ll enter your password then a code from your authenticator app
The code changes every 30 seconds — if it’s about to expire, wait for the next one

Common Issues

The code doesn't work

The code changes every 30 seconds. Make sure you’re entering the current code shown in your app, not an old one. If it’s about to expire (timer nearly empty), wait for the next code.

I got a new phone

Ask a compliance admin to reset your MFA. You’ll then set up MFA again on your new phone when you next log in.

I don't have a smartphone

You can use a desktop authenticator app like Authy or a browser extension. However, a phone app is more secure and convenient.