Weekly Reminders

Enable weekly reminder emails for pending policy agreements.

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Steps

1

Go to Settings → Notifications

2

Under Email Notifications, tick Send weekly reminder emails to staff about policies they need to read

3

Select Save

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What Happens Next

• Every Monday at 9:00 AM (Sydney time), RTOSafe checks for staff with pending policy agreements

• Staff who have outstanding agreements receive a single email listing all policies they need to agree to

• The email includes a link to their Staff Portal where they can read and accept the policies

• Staff who have already agreed to all their policies won't receive an email

Only active staff receive reminder emails. Deactivated staff won't be emailed.

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Common Issues

Staff aren't receiving emails

Check the notification setting is turned on, and that the staff member has pending agreements

Emails going to spam

Ask staff to check their spam folder and mark RTOSafe emails as safe

Want to send reminders more often

Weekly reminders are automatic. For urgent policies, contact staff directly