## November 2025 Release Powerful new tools to help you centralise your decision-making and manage complaints with confidence. **Complaints Management** * Add a public complaints form directly to your website — submissions go straight into your register without any manual work * The system guides you through acknowledgement and resolution, with reminders so nothing is missed * Record your investigation and mark outcomes clearly — a complete and reliable record from start to finish Learn more **Meeting Register** * Centralise your decision-making — record meeting minutes, track attendance, and log formal decisions in one secure place * Trigger Tasks, Risks, and CI outcomes directly from agenda items, so important discussions lead to real progress Learn more

Also in this release

* **Link CI to Risks**: Create a Continuous Improvement item straight from a Risk record — show auditors you identified a problem and immediately created a plan to fix it * **Weekly Admin Alerts**: Get a weekly email summary of what needs attention — expiring documents, overdue tasks — so you stay on top of deadlines even during busy weeks * **Employment History**: Record a trainer's past jobs and link them to the products they deliver — clear, mapped evidence of current industry experience on the Trainer Matrix * **PD: Multiple Competency Areas**: Link a single PD activity to multiple competency areas at once — no more entering the same session twice

## October 2025 Release New tools to make compliance smoother and help you stay audit-ready with less effort. **Professional Development Plans** * Create annual PD plans for each staff member — essential now that everyone in your RTO needs PD under the 2025 Standards * Staff can see their own plans and track progress throughout the year * Automated reminders when they're falling behind Learn more **Risk-Based Validation Schedule** * Assign risk levels to each training product and RTOSafe automatically builds your validation schedule * The 2025 Standards make it clear that validation must be driven by risk — this takes the guesswork out * No more spreadsheets needed Learn more **AI-Powered Risk Register** * RTOSafe now suggests potential risks you might have missed, personalised to your RTO's operations * Get ideas for risk controls to address each risk Learn more **Export All Your Compliance Data** * Export your data including Excel and PDF reports of all your registers — perfect for audits or backups * Everything comes in a single zip file, making audit preparation simpler than ever

Also in this release

* **Policies connected to CI**: When a policy or document changes, it's automatically logged in your CI Register — one less manual step * **Stakeholder Engagement Register**: Keep all your stakeholder feedback and engagement in one place — not just industry, but community, employers, and partners too

## April 2025 Release New AI-powered tools to help you map policies, track improvements, and find gaps before auditors do. #### Auto Mapper

* AI scans all your uploaded documents and maps the most relevant policies, procedures, and evidence to each clause * Creates a clear written summary explaining how your RTO meets that specific requirement * Access it from the **Actions** menu when you open a clause Learn more #### Continuous Improvement System

* Move beyond spreadsheets with a structured 4-step process: Draft → In Progress → Review → Closed * Create tasks with due dates and assign them to staff * Review outcomes before closing — a critical step most RTOs miss * Create CI initiatives directly from the standards as you prepare for 2025 Learn more #### Policy Gap Report

* Scan all your policies against every clause in the 2025 Standards with one click * Get a comprehensive report showing which clauses need attention * Generate recommendations for the gaps found Learn more

Also in this release

* **Feature Board**: Request features directly from the Help menu and vote on suggestions from other RTOs — we prioritise what the community needs most * **Staff Agreements by Department**: Control which policies staff acknowledge based on their department, with weekly email reminders * **Controlled System Access**: Adjust access levels in each staff member's profile to control what they can see and do * **Overdue Task Reminders**: Staff receive weekly email reminders for overdue compliance tasks * **Import Evidence Tool**: Copy evidence from one clause to another instead of re-linking the same documents * **Clause Navigation**: Navigate between clauses with forward and back buttons instead of returning to the index * **Task Deletion**: Tasks can now be deleted completely, with an audit trail of who deleted them * **Unique Identifiers**: Every document, task, and CI activity now has its own ID (DOC-1, TASK-1, CI-1) for easy reference