# Share a Feedback Form Each active form has its own public link. Send it by email or SMS, or add it to your website or LMS. Anyone with the link can respond, and nobody needs an RTOSafe login. *** ## Before You Start * Your Public Portal must be turned on in [**Settings → Public Portal**](https://app.rtosafe.com.au/PublicPortalSettings) * The form must be [designed and activated](/help/feedback-forms) *** ## Get the Link Open the form from [**Feedback Forms**](https://app.rtosafe.com.au/FeedbackForms). The **Public URL** box shows the link, with **Copy** and **Open** buttons. Use **Open** to check the form the way respondents will see it. The link stays the same even if you rename the form, so links you've already sent keep working.
Active feedback form header showing the Public URL with Copy and Open buttons, alongside Edit, Deactivate and View analysis
*** ## Use One Form for Several Courses If the form asks people to choose a training product, you can choose it for them. Add `?code=` and the product code to the end of the link you copied, for example `?code=BSB50420`. Respondents then see that product already filled in. This lets one form collect feedback for every course, with each response filed against the right product. If the code isn't on your scope, the form simply asks them to choose. *** ## What Happens When Someone Responds Each response: * Appears in your [Feedback Register](/help/feedback) as a `New` feedback record, with the form's category and the training product * Gets a short AI summary and a tone tag. Check the summary against the full answers, which open from **View form responses**. * Counts towards the open-feedback alert until someone reviews it The respondent sees your thank-you message and a reference number they can quote if they contact you. Action form responses the same way as any other feedback (see [Actioning Feedback](/help/managing-feedback)). To look across many responses at once, use [Analyse Form Responses](/help/feedback-forms-analysis). *** ## Common Issues
The link says the form isn't accepting submissions The form is inactive. Open it and select **Activate**.
There's no public link on the form The Public Portal is turned off, or the form hasn't been activated yet. The details page tells you which.
Responses aren't linked to the right course Check the `?code=` value in the links you sent. The analysis page warns you when a link names a product that isn't on your scope.