# Lodge an Appeal A student appeal reaches you in one of two ways: the student lodges it on your public appeals form, or a staff member logs it in RTOSafe. Either way, it lands in [**Appeals**](https://app.rtosafe.com.au/Appeals), ready to decide. ASQA's practice guide expects RTOs to offer multiple channels for lodging appeals, including in person through trainers and other staff, by telephone and by email. Recording every appeal in the same place, however it was lodged, means each one is handled through the same appeals management system. Choose how the appeal arrived and click through each step: *** ## Through Your Public Appeals Form Once [appeals are set up](/help/appeals-setup), students can lodge an appeal on your public form. It appears in **Appeals** straight away, and the student gets a case ID and a receipt by email.

*** ## Log an Appeal Made to Staff If someone appeals by phone, email, letter or in person, select [**Log Appeal**](https://app.rtosafe.com.au/Appeals/Log) and record it. Use the date you actually received it, because the outcome is due from that date. To appeal a complaint outcome, select **Log Appeal** on the resolved complaint, and the two are linked. *** ## What Happens Next Assign a reviewer and decide the appeal. See [Decide an Appeal](/help/appeals-decide). *** ## Common Issues

Why can't students find our appeals form?

Check that appeals are switched on, and that your public appeals form link is on your website and in your student handbook. See [Set Up Your Appeals Process](/help/appeals-setup).

Is it an appeal or a complaint?

An appeal asks you to look again at a decision, such as an assessment result. Anything else is a complaint. If an appeal isn't about a decision, you can mark it as not accepted when you send the outcome.